Responsible Gaming
at ab11

ab11 operates as an entertainment platform for adults in Bangladesh. While we want every player to enjoy their experience on our platform — whether that's placing a bet on the Bangladesh Tigers in a BPL match, spinning a Pragmatic Play slot title, or joining a live dealer table — we recognise that for a small number of people, gambling can develop from a recreational activity into a harmful habit. Our commitment to responsible gaming means we take that risk seriously and act proactively to minimise it.

Responsible gaming at ab11 is not a compliance checkbox. It is a core part of how we build and operate our platform. Every feature we deploy, from deposit limit controls to session time reminders, is designed with the player's long-term wellbeing in mind. We believe that a platform that genuinely protects its players is one that earns lasting trust — and trust is the foundation of everything ab11 stands for.

This page explains the tools available to you, the signs of problem gambling to watch out for in yourself or someone you care about, and the steps you can take — including contacting our support team at any hour — if you feel that gambling is no longer under your full control.

ab11 strictly enforces an 18+ minimum age policy across all aspects of the platform. Gambling is a form of adult entertainment, and it is both a legal and ethical obligation to ensure that minors cannot access betting or casino services. 18+

During the account registration process, every applicant is required to confirm that they are aged 18 years or above. ab11 reserves the right — and in many cases is legally required — to request documentary proof of age at any stage, including at registration, before processing a first withdrawal, or as part of a routine KYC (Know Your Customer) review. Acceptable proof of age documents include:

• Bangladesh National Identity Card (NID) — the primary accepted document for Bangladeshi players.
• Bangladeshi passport — photo page showing date of birth.
• Official birth certificate — where NID or passport is unavailable, subject to additional verification.

If ab11 identifies or has reasonable grounds to suspect that an account holder is under the age of 18, the account will be suspended immediately pending verification. Any funds deposited by an underage player will be returned to the original payment method (bKash, Nagad, Rocket, or bank account), and no winnings generated during the period of underage access will be paid out.

ab11 provides a full suite of player protection tools accessible directly from your account settings. These tools are designed to give you meaningful control over your gambling activity, helping you stay within boundaries that you set for yourself before you start playing — when your judgement is clearest.

The following illustrates how a typical set of personal limits might look on your ab11 account dashboard:

Problem gambling often develops gradually. Many people do not recognise that their gambling has become problematic until it has already had a significant impact on their finances, relationships, or mental health. Below are some of the most common warning signs. These apply whether you are gambling on cricket matches, playing slots, or using any other feature on the ab11 platform.

• Spending more money on gambling than you originally planned, or gambling with money set aside for essential expenses such as rent, food, or bills.
• Feeling an urge to chase losses — placing more bets to try to recover money that has already been lost.
• Lying to family members, friends , or colleagues about how much time or money you spend gambling.
• Gambling as a way to escape from stress, anxiety, depression, boredom, or difficult personal circumstances.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to reduce your gambling.
• Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
• Borrowing money, selling possessions, or taking out loans to fund gambling activity.
• Repeatedly failing to stick to limits or decisions you have made about how much you will gamble.
• Thinking about gambling constantly — planning your next session, calculating potential winnings, or replaying past bets in your mind.

The following questions are adapted from widely used responsible gambling self-assessment frameworks. Answer them honestly — your responses are private and not recorded by ab11. If you answer "Yes" to several of these questions, it may indicate that your gambling behaviour warrants closer attention.

Self-exclusion is the most powerful tool available to a player who feels their gambling is no longer within their control. When you self-exclude on ab11, your account is suspended for the duration you select. During this period you will not be able to log in, deposit funds, place bets, or access any gaming content on the platform. Any pending withdrawals of genuine player funds will still be processed to your registered payment method (bKash, Nagad, Rocket, or bank account).

ab11 offers the following self-exclusion periods:

• 30 days — a short-term break to reassess your habits.
• 90 days — a medium-term exclusion suitable for players who recognise a developing problem.
• 6 months — a longer break recommended for players whose gambling has begun to affect daily life.
• 12 months — a full-year exclusion for players with serious concerns about their behaviour.
• Permanent exclusion — a lifetime ban from the ab11 platform. This decision is irreversible.

How to activate self-exclusion: Log in to your ab11 account, navigate to Account Settings, select the Responsible Gaming tab, and choose Self-Exclusion. Select your desired exclusion period and confirm. Your exclusion takes effect within minutes. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and our team will process it within one hour, around the clock.

During your self-exclusion period, ab11 will also suppress any promotional communications, bonus offers, and marketing emails to your registered email address and mobile number. If you continue to receive marketing after your exclusion is active, contact us immediately and we will rectify this within 24 hours.

Financial controls are one of the most practical ways to maintain responsible gambling habits on ab11. By setting deposit and loss limits before you start playing, you create a financial safety net that functions automatically — protecting you even in moments when the excitement of a game might otherwise cloud your judgement.

Deposit Limits restrict the total amount of money you can add to your ab11 account within a chosen time window. You may set limits across three time frames:

• Daily deposit limit — maximum ৳ amount you can deposit within any 24-hour period (midnight to midnight, Bangladesh Standard Time).
• Weekly deposit limit — maximum ৳ amount across any 7-day rolling period (Monday to Sunday BST).
• Monthly deposit limit — maximum ৳ amount across any calendar month.

Loss Limits cap the net amount you can lose — not just deposit — within a given period. A loss limit is triggered when your net losses (total bets placed minus total winnings returned) reach the limit you set. Once reached, no further bets can be placed until the time period resets. Loss limits operate on the same daily, weekly, and monthly windows as deposit limits.

Deposit and loss limits work independently and can both be active simultaneously. For example, you might set a daily deposit limit of ৳3,000 and a weekly loss limit of ৳8,000, giving yourself both a short-term and a medium-term financial boundary.

We recommend reviewing your deposit and loss limits at least once per month. Your account's Responsible Gaming section displays your current limits, usage, and reset times clearly so you are always fully informed.

If you feel that gambling has become a problem for you or for someone you care about, please do not wait. The earlier a problem is acknowledged and addressed, the better the outcomes tend to be. ab11 is here to support you, and there are also external organisations that provide confidential, professional guidance.

Tips for seeking help effectively:

• Be honest with yourself and with the people you speak to. Minimising the problem makes it harder to address.
• Involve a trusted family member or friend if you feel comfortable doing so — having support from people close to you makes a significant difference.
• Keep a record of your gambling activity using ab11's account history tool — factual data can help both you and any counsellor understand the pattern of your behaviour.
• Activate at least one protection tool on your ab11 account today, even if you do not yet feel your gambling is a serious problem. Setting limits is a sign of maturity, not weakness.
• Remember that gambling winnings are never guaranteed. Any session should be treated as entertainment with an associated cost, not as a reliable source of income.

This Responsible Gaming page was last reviewed in January 2026. ab11 is committed to updating these guidelines regularly in line with best practices in player protection.